Terms & Conditions

Shop policies

Thank you for visiting Sasa Scheiner Ceramics. Please take a moment to read the following terms and conditions before making your purchase, and understand that when ordering any Sasa Scheiner Ceramics products, you agree to be bound by these terms & conditions. None of these terms & conditions affect your statutory rights. Should you have any questions, please don’t hesitate to contact me.

Prices & payment options

All prices are quoted in Australian Dollars ($AUD).

PayPal payments are accepted through the secure online store. I am also happy to accept cash on local pickup – please contact me to discuss this. 

Shipping within Australia

My studio is located in regional Northern NSW. Care is taken to pack and send your ceramics so that they are delivered safely and as quickly as possible. I use recycled packaging wherever possible, which is of course better for the environment but not always pretty.

Please note that I use Australia Post to ship domestically, and that the rate is calculated at check out. 

Once full payment has been received for you order, items will be packaged and shipped to you within 2 business days. Please allow up to 4-8 days delivery depending on your location. Once your order has been collected and is on its way to you, I will send you an email which will include a link to enable you to track the progress of the delivery.

International shipping

For international shipping, please contact me and I will provide a shipping quote. Please be aware that international customers will be liable for any local charges (e.g., sales tax, customs duty) and Sasa Scheiner Ceramics is not able to guarantee arrival times on international orders.

Availability & backorders

The on-line store shows what is currently in stock. If what you’re after is out of stock, please contact me to discuss back order timeframes.

Wholesale Enquiries

Please contact me for wholesale enquiries.

The handmade process

All the Sasa Scheiner Ceramics pieces are made by hand. My work is hand built, bisque-fired, then glazed and high-fired. Due to the nature of the handmade process, there will be slight differences in the size and colours of the finished products. As each piece is unique, the piece/s you receive will not be precisely the same as that in the photo.

I work with stoneware clay, which is then high fired, resulting in durable pieces, suitable (and indeed intended for) everyday use. The glaze I use is food safe, and handwashing and careful stacking is recommended.


Should you purchase an item and find it’s not what you wanted, I offer an exchange or credit note, provided you contact me within 7 days of receiving the item. Shipping costs for returned items are at the customer’s expense and customers are required to provide tracking details of the returning items. Please contact me to discuss.


Please ensure that the delivery address you provide is correct. Sasa Scheiner Ceramics will take no responsibility for orders delivered to an incorrect address which has been provided. Shipping charges will apply for orders that have to be re-sent due to incorrect details being provided.

Damaged or lost items

If your item arrives to you damaged, please retain the item and contact me within 7 days of receiving the item.

Personal Information

All personal information you provide to Sasa Scheiner Ceramics will only be used to ensure deliveries to you and will not be shared with other third parties.